Terms & Conditions

Last updated: October 28, 2026

1. Introduction

Welcome to Operon, developed by Synthron AI Technologies. These Terms & Conditions ("Terms") govern your use of the Operon SaaS platform and services. By accessing or using our platform, you agree to be bound by these Terms.

2. Definitions

"Service" refers to the Operon SaaS platform, including CRM, Attendance, Payroll, and Field Force management modules.
"Company" refers to the business entity subscribing to Operon.
"Employee" refers to the authorized users added by the Company.

3. Acceptance of Terms

By creating an account, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use the Service.

4. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use Operon. Companies must be legally registered entities.

5. Company Accounts & Employee Accounts

Companies are responsible for maintaining the confidentiality of their administrative credentials. Companies are also strictly liable for all activities performed under their Employee accounts. Operon provides role-based access control, but the configuration of these permissions is the sole responsibility of the Company.

6. Subscription Plans, Billing & Payments

Operon operates on a subscription model (Starter, Growth, Enterprise) billed on a monthly or annual basis. Payments are due at the beginning of each billing cycle. Failure to pay may result in immediate suspension of services.

7. Renewals & Cancellation

Subscriptions automatically renew unless canceled prior to the renewal date. You may cancel your subscription at any time through the company settings dashboard. Upon cancellation, your access will remain active until the end of the current billing cycle.

8. Refund Policy

We stand behind the quality of Operon, but we maintain strict refund parameters based on your billing cycle:

• Monthly Billing: A full refund will be provided if requested within the first 14 days of your initial subscription. After 14 days, no refunds will be issued for the current month paid.
• Annual Billing: After 1 month of usage, the annual subscription becomes completely non-refundable. If a cancellation is requested before 30 days have passed, a 90% refund will be issued. Under no circumstances will a 100% full refund be provided for annual plans.

9. Customer Responsibilities

You agree to use Operon legally and ethically. You are responsible for ensuring that your collection of employee data (including GPS and biometric data) complies with local labor laws and privacy regulations.

10. Data Ownership & Intellectual Property

You retain full ownership of all data you input into Operon. Synthron AI Technologies retains all intellectual property rights to the Operon software, design, code, and algorithms.

11. Confidentiality & Acceptable Use

Both parties agree to maintain the confidentiality of proprietary information. You may not reverse engineer, resell, or maliciously exploit the Operon platform.

12. Service Availability & Maintenance

We strive for 99.9% uptime. Occasional scheduled maintenance windows will be communicated in advance. We are not liable for downtime caused by third-party infrastructure (e.g., AWS, ZKTeco APIs).

13. Limitation of Liability & Indemnification

Operon is provided "as is." Synthron AI Technologies shall not be liable for any indirect, incidental, or consequential damages arising from the use of our software. You agree to indemnify us against any claims arising from your breach of these terms or misuse of employee data.

14. Force Majeure

We are not liable for failure to perform due to unforeseen circumstances beyond our control, including natural disasters, internet outages, or government restrictions.

15. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of these Terms shall be resolved exclusively through binding arbitration in India.

16. Contact Information

If you have any questions about these Terms, please contact our legal team at support@synthron.in.